Electrical

Why are your rates higher than that of the local Electricians?

All our Electricians are qualified and highly experienced professionals with proper background checks & verifications done, such that your safety is never compromised. Also we offer a 7 day warranty on our service. If the problem recurs within this time period, we will re-do the job free of cost.

Is it safe for me to allow your Electrician in my home?

It is absolutely safe for you to trust our Electricians. All our Electricians go through a round of background verification before being hired. Moreover, our Operations Team is always in constant touch with the Electricians while the work is being done.

What are your work timings?

We operate between 9 a.m to 7 p.m, 7 days a week.

Do you offer 'before 9 AM' and 'post 7 PM' services?

Presently we do not offer a before 9 a.m or a post 7p.m service.

What are your rates?

We have rate cards visible on the APP and Web. Rate cards have prices for most of our services. For certain services, it is important for our Electricians to make an inspection at your house, evaluate the scope of work and then give prices.

Do you offer warranty on your work?

We offer 7 days warranty on the work done. We would do the rework free of cost (excluding if any spare part/material is needed) should a problem arise within 7 days of the work done by us.

Do your rates include the cost of materials (spare parts) also?

All our rates for Electrical Services are only for Labor Charges. They do not include the cost of materials. Our Electricians will tell you what all materials (spare parts) is required for the job. You can choose to buy the materials yourself, or our Electrician will buy the same for you. Always insists for bills, in the later case.

Do you provide warranty or guarantee for the materials or spare parts?

Our Electricians shall help you in the procurement of spare parts/materials from standard shops. However, HouseJoy will not be responsible for the quality of the spare parts; it lies on the manufacturer/seller of the same. The Electrician should submit the original copy of the bills to you at all times.

What is the difference between a 'minor' and 'major' work?

There is no such thing called a minor work or major work. Our rates are dependent on the workmanship/skillset required and time needed to complete the work. However, the rates may not always be directly proportional to the time spent on the work.

Do you have hourly or daily rates?

We do not have hourly or day-wise rates. Our rates are dependent on the workmanship/skillset required and time needed to complete the work. However, the rates may not always be directly proportional to the time spent on the work.

What is the validity of the quote provided by HP?
You can have full faith in the quote provided by HP. Every single quote submitted to the customers are diligently checked and verified by our Operation Managers. However, if you still feel that the quote is on the higher side, you can always call up HP and ask for a justification.
What if I am not happy with the service or the service provider?

If you do have any complaints, suggestions or feedback with regard to the service quality, or our service provider, pricing etc please report it to our Customer Support Desk at 9453608181 or mail us at cs@helpingpegion.com. It is advised to do this within 24hrs of your service


Using The App

How do you place an order on the housejoy App?
Placing an order on the Housejoy App is fast and simple Steps:
Once you open the App on your smartphone, choose the service you would like to order
Enter your exact requirement along with a schedule that works best for you.
The service provider will then arrive at your home and fix the issue. Our team might also call you before the visit.
How do i download the App?
Go to the Google App store and search for Housejoy. The App is free to download. We're also working on an app for iOS as you read this.
Are there any benefits of using the app?
Absolutely! Our experience on mobile is among the best! It's as easy as Book, Schedule & Relax. Book a service, schedule a time and relax while the job gets done at your home by our expert team. Additionally, there will be offers that are exclusive to the app from time to time. There are many other exciting features that you will soon see on your app in the coming weeks. The Housejoy app is truly the best way to be rewarded for taking care of your home!
I can't view my oders, appointments in the app?
You need to ensure that you've signed in with your email id that was used to place the orders to see them in the app. All orders that you place with us are tied to the email that you provide against the order.

Payment Related

What are the modes of payment?
You can now opt to pay using online payment options including credit card, debit card and netbanking. We however, would highly recommend the wallet mode of payment. As always, you could choose to pay us by cash after the service.
Can I not pay by cash?
Ofcourse, you can. Just select the 'Cash' tab and select the checkbox in the payment screen.
How does the wallet work?
All the Housejoy Money that you've earned along with your wallet balance powered by our wallet partner Citrus would enable the wallet payment. Your Housejoy Money (received from Housejoy as cashback or via other offers) is valid only for 60 days from the time you’ve earned it. So be sure to use it within 60 days of earning it. Keep an eye out to know the ways to earn Housejoy Money!
I don't see the payment screen. Am I doing something wrong?
Payment option is shown only in the case of an order where the total price of the order is known. For services that either need an inspection or have a variable pricing, the payment option will not be available as the final amount of the order is yet to be determined. We're working on a solution to allow payment after the job.
How do I pay from my wallet if my balance is insufficient?
You can always top up your wallet from the payment screen to top up your wallet balance and then proceed to pay. It is advisable to have your wallet sufficiently funded for a seamless experience.
How safe is my card information with you?
We work with certified and experienced partners in managing your confidential information including saved cards among others. Your information is saved in an encrypted form and information sent over secure channels. Your information is therefore safe and secure.
Can I pay for an order using 2 different payment modes?
We do not support this currently. However, we plan to support this shortly in the weeks to come.
Can I pay online after a service?
We do not support this currently. However, we plan to support this shortly in the weeks to come.